Patient experience

What is it? Together the Operating Framework, CQUIN payment framework and Quality Indicators in the NHS Contract put patient experience at the centre of both driving up income and protecting revenue for NHS trusts, with a proportion of income conditional on locally agreed goals.

How can it be measured? Patient experience measurement is no longer a case of ticking boxes and fulfilling statutory requirements. Increasingly, NHS organisations want real-time and representative data to use in their Care Quality Commission assessments, their board reports and their day-to-day management.

How can it help? Patient and service user-generated information provides a rich source of intelligence that can be used to improve services. Service user feedback, when used effectively, also provides a basis for people to enter into a dialogue with their care providers, involving them squarely in decisions about their care and the way it is delivered.

Use our comprehensive range of Patient experience solutions to put the power of a clear understanding of patient experience at the heart of your trust